• How Royal Park Hotel handles personal information
• Royal Park Hotel Homepage - personal information management and disclosure

1.Personal Information Protection Policy

Royal Park Hotel (hereinafter referred to as the "Hotel") recognizes the importance of protecting your personal information. The Hotel carefully follows all laws and legislations governing the protection of personal information in the course of its business activities. This protection policy ensures that personal information is securely maintained and used only as permitted under the Hotel's Privacy Policy.

Personal information is used only for the purpose(s) for which it was provided. When handling personal information, the Hotel complies with JIS Q 15001:2006 [Personal Information Protection Management System - Requirements] and all laws governing the protection of personal information as well as other related legislations.

2.Internal Supervision

To ensure the proper use of all personal information, the Hotel has established the following internal supervision:

1. Strict regulations in the handling of personal information
2. Strong measures to protect personal information from leakage, loss, or misuse
3. A Chief Privacy Officer to oversee and strengthen internal supervision
4. Internal training on privacy protection for all employees including board members
5. An audit of the internal supervision to ensure it is faithfully being practiced
6. Continuous efforts to improve internal supervision of personal information safeguards

3.Personal Information Collection and Use

1. When collecting personal information, the Hotel clearly indicates its purposes for usage based on prior consent. If personal information is acquired by other means, usage is limited to the parameters specified in the Privacy Policy.
2. Personal information should be provided on a voluntary basis only. However, missing information could result in the customer not being able to take advantage of all services available.
3. The Hotel will not disclose personal information to third parties, with the following exceptions:
   • If the customer grants permission
   • If required by law to do so
   • If the physical or financial welfare of the customer, or other specific rights are in jeopardy, the Hotel may be compelled to supply data in order to protect the customer, even if it is impossible to seek prior approval
   • In situations where Japanese public sector organizations are working with private-sector companies such as the Hotel, which requires it to supply personal information, and it is not feasible to contact the customer in advance to gain approval
4. The Hotel may delegate control of some or all personal information to third party agencies. Thorough assessment of third party information management systems will be done prior to sharing.
5. The sharing of personal information collected on our website:
   In order to improve customer service, the Hotel may share data with all Royal Park Hotels and Resorts, and other member hotels. Personal information will never be disclosed to anyone under any other circumstances.

4.Contact

1. All personal information-related inquiries will be answered immediately. In some circumstances, the deletion of personal data may be against the law and thus the Hotel may not be able to meet customer requests.
2. Inquiries regarding the use of personal information should be addressed to:
   Royal Park Hotel, General Affairs Department, Personal Information Inquiry Counter, Attention: Chief Privacy Officer
   2-1-1 Nihonbashi Kakigara-cho, Chuo-ku, Tokyo, 103-8520

Additional requirements:

• Depending on the request, customers may be required to submit further documents and/or answer further questions. Should the customer wish to receive an official response from the hotel by post, a 1000 yen fee will be levied.
• Business hours: 9:30 A.M. - 5:30 P.M.
• Closed on weekends, national holidays, year-end and New Year holidays

5.Privacy Safeguarding

6.Complaints

Personal information overseeing group: Japan Information Processing Development Corporation
To make a complaint about the misuse of personal information, please contact:
Privacy Mark Office
Kikai-Shinko-Kaikan 3-5-8 Shiba-koen, Minato-ku, Tokyo 105-0011
Tel: 81-3-5776-1379

Why we collect Personal Information

We utilize personal data in the following ways:

Customers

Personal information will be collected when customers utilize any hotel facilities such as guestrooms, conference or reception rooms, food/beverage services, fitness club, etc. (hereinafter referred to as "services").

Examples:

1. For confirmation of reservations, shipment of goods, payments and for future improvements
2. For contacting customers with reservation information, advertisements, questionnaires etc. via telephone, fax, post or e-mail
3. To notify customers about hotel vendors (personal information will not be provided to vendors)
4. To gather statistical data to further improve services
5. For member organizations to manage member information and provide services to members

Equity holders

1. To enforce rights based on business law and provide hospitality programs for equity holders

Business partners

1. To make contacts for agreement signing and business operations

Applicants and Employees

1. For recruitment
2. For other purposes referred to under the Employees Information Management regulations

Trustee business

1. For trustee businesses such as accommodation management, banquets, food/beverage services and meeting rooms

General

1. To answer requests for the disclosure of personal information
2. For management of safety and network facilities

September 1, 2008
Royal Park Hotel Co., Ltd.

Contact information:
Royal Park Hotel (General Affairs Department)
2-1-1 Nihonbashi Kakigara-cho, Chuo-ku, Tokyo, 103-8520
Hours: 9:30 - 17:30 (except Saturdays, Sundays, holidays, and New Year's)
Phone : 81-3- 3667-1111

Royal Park Hotel (hereinafter referred to as the "Hotel") recognizes that the personal information it collects from customers visiting its home page are a valuable resource. As such, it takes pride in its careful handling of this information and has established a data management function for this purpose.

For details on the Hotel's basic policy for the handling of personal information obtained through this website, please see below.

1. Personal information supplied by users
This website collects personal information supplied by website users when hotel room reservations are made.

2. Why we collect personal information
We utilize customer data in the following ways:

1. When the customer utilizes hotel facilities such as guestrooms, reception rooms, and food/beverage services.
2. When for any reason it is necessary for the Hotel to contact the customer
3. When the Hotel compiles data on unspecified customers for the purpose of improving its homepage, services or products.

3. Personal information we collect
Use of personal information collected from customers is limited to the smallest amount of data essential to provide the requested service. Beyond this, the Hotel does not make the provision of personal information a condition of service.
Data essential for the provision of service are indicated with an asterisk or other symbol.

4. Storage of personal information
Personal information collected from customers is stored as a record of service requests, and is discarded after a specified period.

5. Provision and disclosure of personal information
With the following exceptions, the Hotel does not disclose personal information to third parties:

1. Confidential systems companies handling reservation bookings for the Hotel.
2. When the customer grants permission
3. When required by law to do so
4. If life, limb, financial assets, or other specific rights will be compromised, we are compelled to supply data in order to protect the customer, and it is impossible to seek approval from the customer.
5. In situations where Japanese public sector organizations are working with private-sector companies such as the Hotel, which requires it to supply personal information, and it is not feasible to contact the customer in advance to gain his or her approval.

6. Sharing personal information collected on our website
In order to improve service to its customers, the Hotel may share customer data with Royal Park Hotels and Resorts and its member hotels. Customers' personal information is never disclosed to anyone for any other reason.

7. Protecting personal information
This Hotel has established a customer information oversight committee to protect customer information from fraudulent use.

1. To help ensure that customer information is kept private, the Hotel has taken steps to protect both operations and systems from accidental loss, destruction, falsification, or disclosure.
2. Customer profiles are stored in a system protected by a firewall designed to prevent outside access.
3. The Royal Park Hotel Group's Internet transmissions of customer data are encrypted using SSL (Secure Sockets Layer) software.
4. Data collected view the homepage
   The Hotel does collect access logs as part of collecting information from its homepage. However, these logs are not used for any other purpose but compiling statistics for homepage operation and ascertaining the origin of unauthorized access.

8. In-house system
In an effort to provide greater service to customers, Hotel employees have implemented the precautions necessary to protect personal information, and have a comprehensive monitoring system for external contractors.

9. Personal information from links
In order to provide better service to our customers, our website sometimes provides links to third-party (other companies or organizations) websites. The Hotel assumes no responsibility for collection policies and uses of personal information on these websites. Please use your own best judgment.

10. Changes in the Royal Park Hotel's privacy policy
Changes to this website's content will be announced somewhere on the webpage.

11. Contact
Inquiries regarding the use of customer information and this website should be addressed to:
Royal Park Hotel, Sales & Marketing Department, E-Net Division
2-1-1 Nihonbashi Kakigara-cho, Chuo-ku, Tokyo, 103-8520
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